Are you behind a firewall?

When you see the question, "Are you behind a firewall?" and are not sure if you are or not, say No.

What is a firewall? 

Well, it is a piece of software which acts like a gateway in a company to allow or deny access to their computers. If you are using Real Time Markets from your place of business there is a good chance that your company has an internal firewall.

However, if you are paying around $20 or less per month for internet service and/or use a modem to connect, chances are you are NOT behind a firewall.

Most people are not. So, please click no and continue the login process.

If you are behind a firewall:

Please have your network administrator or IT contact enable use of the Real Time Markets software within your company on your desk by providing them with the following information:

To open a pinhole connection to Real Time Markets please use TCP/IP format on Port 9983 with data to and from host.realtimemarkets.net

If you are unable to connect after opening the pinhole, there are a few items to consider:
Is your proxy server enabled for Name resolution? Also, is it set up for routable IPs?

If you continue to have trouble setting this up, please email us (support@realtimemarkets.com) with the type of proxy, firewall you are using as well as the name and telephone number of your contact person so that we may contact you and assist you further.